絵画とキャンバス
手描きですか？キャンバスプリントですか？
キャンバスに手描きした油絵を販売しています。詳細写真では絵の具とキャンバスの質感をご覧いただけます。同じ絵柄でも筆跡や色に多少の違いがあります。
Does the listed size include the blank canvas border?
No. The size is the painted image. There is about 1.5–2 in (3.8–5.1 cm) of extra blank canvas on each of the four sides for stretching or framing.
Is the canvas stretched over a wooden frame?
No. It is flexible canvas, not mounted on wooden stretcher bars. It arrives rolled in a protective cardboard tube and needs stretching or framing before you hang it.
Are the frames shown in room photos included?
No. Room and frame photos show how a painting could look on a wall. Your order contains the painted canvas only; frames, stretcher bars and hanging hardware are not included.
届いたらすぐに飾れますか？
ロール状のキャンバスで、額縁や木枠は付属しません。額装やキャンバス張りは、お近くの額装店などにご相談ください。
Will my hand-painted canvas look exactly like the photos?
The photos show the design you are choosing. Each copy is painted by hand, so brushstrokes, texture and color can vary slightly. Your screen settings can also affect the colors you see.
価格と作品の選び方
Is $9.99 the price for three paintings?
No. Prices are per painting: the smallest size costs $9.99 per painting. Add at least three paintings; your total is the sum of the prices of the ones you choose.
Can I order just one painting?
The minimum is three paintings per order. Prices are per painting, and you can choose any mix of sizes and designs.
サイズや絵柄を組み合わせられますか？
はい。最低3点から、サイズと絵柄を自由に選べます。4点以上のご注文や、同じ絵柄の複数注文も可能です。
What currency are prices charged in?
Prices are charged in U.S. dollars. If your payment method uses another currency, PayPal or your bank may convert the amount and charge its own conversion fee. That fee is separate from our painting, shipping and import-duty prices.
配送と追跡
届くまで何日かかりますか？
中国・厦門市海滄区から、お支払い後24時間以内に発送します。世界各国への到着はお支払い後7～12日が目安です。すべて追跡付きで、送料・税金・関税も含まれ、配送時の追加請求はありません。
Is delivery guaranteed within 7–12 days?
No. Seven to twelve days from payment is the estimated delivery window, not a guaranteed arrival date. Carrier or customs delays can affect it. We dispatch within 24 hours of payment and provide tracking for every order.
Will I pay import duties or delivery fees?
No. Worldwide shipping, taxes and destination import duties are included in the displayed prices. Your bank or payment provider may still charge its own currency-conversion fee.
What if a carrier asks me to pay import charges?
Shipping, taxes and import duties are included in our prices. If a carrier asks you to pay an additional import or delivery charge, contact info@ongoodygift.com before paying it.
How can I track my paintings?
Tracking is provided for every order. If you need help locating a delivery, email info@ongoodygift.com with your order number.
What if tracking says delivered but I cannot find the package?
メールアドレス info@ongoodygift.com with your order number and tracking details. We will investigate with the carrier and help resolve a missing delivery.
返金と配送トラブル
気が変わった場合も返金を受けられますか？
はい。お受け取り後60日以内なら、理由を問わず全額返金いたします。返送は不要です。詳細はこちら： 返金について.
Can I get a refund for only one painting in my order?
Yes. You can request a refund for one, several or all paintings within 60 days after delivery. No return shipment is required. 返金ポリシーを見る.
How do I request a refund, and when is it sent?
メールアドレス info@ongoodygift.com within 60 days after delivery. Include your order number and which paintings you want refunded. We initiate the full refund to your original payment method within five business days of the request; your bank or PayPal may take longer to post it.
破損や注文と異なる絵画が届いた場合は？
お問い合わせ の際は、注文番号を添えてご連絡ください。無償で交換または返金を手配します。写真は配送上の問題の調査に役立ちますが、60日間の返金の条件ではありません。