Le tableau et sa toile
Peinture à la main ou impression sur toile ?
Il s’agit de peintures à l’huile sur toile réalisées à la main. Les photos de détail montrent la matière et la texture. Les coups de pinceau et les couleurs peuvent varier légèrement entre exemplaires d’un même motif.
Does the listed size include the blank canvas border?
No. The size is the painted image. There is about 1.5–2 in (3.8–5.1 cm) of extra blank canvas on each of the four sides for stretching or framing.
Is the canvas stretched over a wooden frame?
No. It is flexible canvas, not mounted on wooden stretcher bars. It arrives rolled in a protective cardboard tube and needs stretching or framing before you hang it.
Are the frames shown in room photos included?
No. Room and frame photos show how a painting could look on a wall. Your order contains the painted canvas only; frames, stretcher bars and hanging hardware are not included.
Les tableaux sont-ils prêts à accrocher ?
Non. Ils arrivent roulés, sans cadre ni châssis. Un encadreur peut vous aider à tendre ou encadrer la toile.
Will my hand-painted canvas look exactly like the photos?
The photos show the design you are choosing. Each copy is painted by hand, so brushstrokes, texture and color can vary slightly. Your screen settings can also affect the colors you see.
Prix et choix des tableaux
Is $9.99 the price for three paintings?
No. Prices are per painting: the smallest size costs $9.99 per painting. Add at least three paintings; your total is the sum of the prices of the ones you choose.
Can I order just one painting?
The minimum is three paintings per order. Prices are per painting, and you can choose any mix of sizes and designs.
Puis-je mélanger les formats et les motifs ?
Oui. Choisissez au moins trois tableaux, formats et motifs au choix. Vous pouvez en ajouter davantage ou prendre plusieurs exemplaires d’un même motif.
What currency are prices charged in?
Prices are charged in U.S. dollars. If your payment method uses another currency, PayPal or your bank may convert the amount and charge its own conversion fee. That fee is separate from our painting, shipping and import-duty prices.
Livraison et suivi
Quel est le délai de livraison ?
Expédition depuis Haicang, Xiamen, Chine, dans les 24 heures après paiement. Livraison mondiale estimée à 7 à 12 jours après paiement. Suivi pour chaque commande. Livraison, taxes et droits de douane sont inclus, sans supplément à la livraison.
Is delivery guaranteed within 7–12 days?
No. Seven to twelve days from payment is the estimated delivery window, not a guaranteed arrival date. Carrier or customs delays can affect it. We dispatch within 24 hours of payment and provide tracking for every order.
Will I pay import duties or delivery fees?
No. Worldwide shipping, taxes and destination import duties are included in the displayed prices. Your bank or payment provider may still charge its own currency-conversion fee.
What if a carrier asks me to pay import charges?
Shipping, taxes and import duties are included in our prices. If a carrier asks you to pay an additional import or delivery charge, contact info@ongoodygift.com before paying it.
How can I track my paintings?
Tracking is provided for every order. If you need help locating a delivery, email info@ongoodygift.com with your order number.
What if tracking says delivered but I cannot find the package?
E-mail info@ongoodygift.com with your order number and tracking details. We will investigate with the carrier and help resolve a missing delivery.
Remboursements et problèmes de livraison
Puis-je être remboursé si je change d’avis ?
Oui. Demandez un remboursement intégral dans les 60 jours après réception, quel que soit le motif. Vous n’avez pas à renvoyer le tableau. Consultez Retours & remboursements.
Can I get a refund for only one painting in my order?
Yes. You can request a refund for one, several or all paintings within 60 days after delivery. No return shipment is required. Lire la politique de remboursement.
How do I request a refund, and when is it sent?
E-mail info@ongoodygift.com within 60 days after delivery. Include your order number and which paintings you want refunded. We initiate the full refund to your original payment method within five business days of the request; your bank or PayPal may take longer to post it.
Que faire si un tableau est abîmé ou incorrect ?
Contactez-nous avec votre numéro de commande. Nous pouvons proposer un remplacement ou un remboursement sans frais. Des photos peuvent aider à comprendre un problème de livraison, mais ne sont pas exigées pour demander un remboursement dans les 60 jours suivant la réception.