El cuadro y su lienzo
¿Es un cuadro pintado a mano o una impresión sobre lienzo?
La venta es de pinturas al óleo hechas a mano sobre lienzo. Las fotos de detalle muestran la pintura y la textura de la tela. Las pinceladas y el color pueden variar un poco entre ejemplares del mismo diseño.
Does the listed size include the blank canvas border?
No. The size is the painted image. There is about 1.5–2 in (3.8–5.1 cm) of extra blank canvas on each of the four sides for stretching or framing.
Is the canvas stretched over a wooden frame?
No. It is flexible canvas, not mounted on wooden stretcher bars. It arrives rolled in a protective cardboard tube and needs stretching or framing before you hang it.
Are the frames shown in room photos included?
No. Room and frame photos show how a painting could look on a wall. Your order contains the painted canvas only; frames, stretcher bars and hanging hardware are not included.
¿Los cuadros están listos para colgar?
No. Llegan enrollados, sin marco ni bastidor. Un profesional puede ayudarte a montar o enmarcar el lienzo.
Will my hand-painted canvas look exactly like the photos?
The photos show the design you are choosing. Each copy is painted by hand, so brushstrokes, texture and color can vary slightly. Your screen settings can also affect the colors you see.
Precios y elección de cuadros
Is $9.99 the price for three paintings?
No. Prices are per painting: the smallest size costs $9.99 per painting. Add at least three paintings; your total is the sum of the prices of the ones you choose.
Can I order just one painting?
The minimum is three paintings per order. Prices are per painting, and you can choose any mix of sizes and designs.
¿Puedo combinar tamaños y diseños?
Sí. Elige al menos tres cuadros combinando tamaños y diseños. Puedes añadir más cuadros o varios ejemplares de un mismo diseño.
What currency are prices charged in?
Prices are charged in U.S. dollars. If your payment method uses another currency, PayPal or your bank may convert the amount and charge its own conversion fee. That fee is separate from our painting, shipping and import-duty prices.
Envío y seguimiento
¿Cuánto tarda la entrega?
Enviamos desde Haicang, Xiamen, China, en las 24 horas posteriores al pago. La entrega mundial se estima en 7–12 días desde el pago. Todos los pedidos incluyen seguimiento. Envío, impuestos y aranceles incluidos, sin cargos adicionales en la entrega.
Is delivery guaranteed within 7–12 days?
No. Seven to twelve days from payment is the estimated delivery window, not a guaranteed arrival date. Carrier or customs delays can affect it. We dispatch within 24 hours of payment and provide tracking for every order.
Will I pay import duties or delivery fees?
No. Worldwide shipping, taxes and destination import duties are included in the displayed prices. Your bank or payment provider may still charge its own currency-conversion fee.
What if a carrier asks me to pay import charges?
Shipping, taxes and import duties are included in our prices. If a carrier asks you to pay an additional import or delivery charge, contact info@ongoodygift.com before paying it.
How can I track my paintings?
Tracking is provided for every order. If you need help locating a delivery, email info@ongoodygift.com with your order number.
What if tracking says delivered but I cannot find the package?
Correo electrónico info@ongoodygift.com with your order number and tracking details. We will investigate with the carrier and help resolve a missing delivery.
Reembolsos y problemas de entrega
¿Puedo pedir un reembolso si cambio de opinión?
Sí. Solicita un reembolso del 100 % en los 60 días siguientes a la entrega, por cualquier motivo. No tienes que devolver el cuadro. Consulta Devoluciones y reembolsos.
Can I get a refund for only one painting in my order?
Yes. You can request a refund for one, several or all paintings within 60 days after delivery. No return shipment is required. Leer la política de reembolso.
How do I request a refund, and when is it sent?
Correo electrónico info@ongoodygift.com within 60 days after delivery. Include your order number and which paintings you want refunded. We initiate the full refund to your original payment method within five business days of the request; your bank or PayPal may take longer to post it.
¿Qué pasa si un cuadro llega dañado o es incorrecto?
Contacta con nosotros con tu número de pedido. Podemos gestionar una sustitución o un reembolso sin coste. Las fotos pueden ayudar a investigar un problema de entrega, pero no son obligatorias para el reembolso de 60 días.