O quadro e sua tela
É pintado à mão ou impresso na tela?
Vendemos quadros a óleo pintados à mão sobre tela. As fotos de detalhe mostram a tinta e a textura do tecido. Pinceladas e cores podem variar um pouco entre exemplares do mesmo modelo.
Does the listed size include the blank canvas border?
No. The size is the painted image. There is about 1.5–2 in (3.8–5.1 cm) of extra blank canvas on each of the four sides for stretching or framing.
Is the canvas stretched over a wooden frame?
No. It is flexible canvas, not mounted on wooden stretcher bars. It arrives rolled in a protective cardboard tube and needs stretching or framing before you hang it.
Are the frames shown in room photos included?
No. Room and frame photos show how a painting could look on a wall. Your order contains the painted canvas only; frames, stretcher bars and hanging hardware are not included.
Os quadros já vêm prontos para pendurar?
Não. Eles chegam enrolados, sem moldura e sem chassi. Um profissional pode esticar ou emoldurar a tela para você.
Will my hand-painted canvas look exactly like the photos?
The photos show the design you are choosing. Each copy is painted by hand, so brushstrokes, texture and color can vary slightly. Your screen settings can also affect the colors you see.
Preços e escolha dos quadros
Is $9.99 the price for three paintings?
No. Prices are per painting: the smallest size costs $9.99 per painting. Add at least three paintings; your total is the sum of the prices of the ones you choose.
Can I order just one painting?
The minimum is three paintings per order. Prices are per painting, and you can choose any mix of sizes and designs.
Posso combinar tamanhos e modelos?
Sim. Escolha pelo menos três quadros, combinando tamanhos e modelos. Pode acrescentar mais quadros ou vários exemplares do mesmo modelo.
What currency are prices charged in?
Prices are charged in U.S. dollars. If your payment method uses another currency, PayPal or your bank may convert the amount and charge its own conversion fee. That fee is separate from our painting, shipping and import-duty prices.
Frete e rastreamento
Quanto tempo leva a entrega?
Envio de Haicang, Xiamen, China, em até 24 horas após o pagamento. Entrega mundial estimada em 7–12 dias após o pagamento. Rastreamento em todos os pedidos. Frete, impostos e taxas de importação incluídos, sem cobrança adicional na entrega.
Is delivery guaranteed within 7–12 days?
No. Seven to twelve days from payment is the estimated delivery window, not a guaranteed arrival date. Carrier or customs delays can affect it. We dispatch within 24 hours of payment and provide tracking for every order.
Will I pay import duties or delivery fees?
No. Worldwide shipping, taxes and destination import duties are included in the displayed prices. Your bank or payment provider may still charge its own currency-conversion fee.
What if a carrier asks me to pay import charges?
Shipping, taxes and import duties are included in our prices. If a carrier asks you to pay an additional import or delivery charge, contact info@ongoodygift.com before paying it.
How can I track my paintings?
Tracking is provided for every order. If you need help locating a delivery, email info@ongoodygift.com with your order number.
What if tracking says delivered but I cannot find the package?
E-mail info@ongoodygift.com with your order number and tracking details. We will investigate with the carrier and help resolve a missing delivery.
Reembolsos e problemas na entrega
Posso pedir reembolso se mudar de ideia?
Sim. Peça reembolso integral em até 60 dias após a entrega, por qualquer motivo. Não precisa devolver o quadro. Consulte Devoluções e reembolsos.
Can I get a refund for only one painting in my order?
Yes. You can request a refund for one, several or all paintings within 60 days after delivery. No return shipment is required. Ler a política de reembolso.
How do I request a refund, and when is it sent?
E-mail info@ongoodygift.com within 60 days after delivery. Include your order number and which paintings you want refunded. We initiate the full refund to your original payment method within five business days of the request; your bank or PayPal may take longer to post it.
E se um quadro chegar danificado ou incorreto?
Fale conosco com o número do pedido. Podemos providenciar troca ou reembolso sem custo. Fotos ajudam a investigar um problema de entrega, mas não são exigidas para o reembolso solicitado em até 60 dias após a entrega.